Lediga jobb Swedbank Customer Value Management i Sundbyberg

Group Customer Value Management (CVM) is responsible for strengthening customer loyalty through proactive, relevant and tailored offers based on customer data. CVM will bridge the gap between customer expectations and our offerings.

Swedbank is the bank for the many. We believe in a diverse and inclusive work place, and we want all our employees to feel valuable and have the prerequisites to perform at their very best. Inspiring and learning from each other is what move us forward. Join us in our journey and find out more about us at: swedbank.com/work-with-us

About the job As a business analyst at Analytics & AI you are expected to support our clients in business and financial problem definition, structuring, analysis as well as verbal and written communication of the end results. You would typically work as part of a cross-functional team consisting of business analysts, data scientists, as well as other business domain experts to research, develop and deliver on-demand innovative analytics and AI business applications. You will have a key role in ensuring efficient support and execution of prioritized strategic and tactical deliverables as part of Swedbank business objectives and overall wanted position, both addressing short-term business requirements and enabling advanced analytics discovery and research driven by long-term vision and strategic direction.

In this role you are expected to enable successful delivery of advanced analytics that maximizes business value, with topics ranging from retail sales and service to financial crime and internal efficiency. You will leverage data science to solve a broad set of complex business challenges on both a strategic and operational level, and translate data driven insights into decisions and actions. You will also be expected to facilitate knowledge sharing and cross-domain collaboration across the group, as well as proactively identify relevant high-potential areas for analytics and AI development.

What you need to succeed As an individual you are analytical and structured with a passion for problem solving preferably with a great deal of out-of-the-box thinking. You are knowledgeable in common concepts in analytics and data mining and should have the ability to communicate and collaborate effortlessly with both data scientists and business experts. You are comfortable in value argumentation, communication and presentation in English for senior stakeholders. You have an extensive toolkit of methods, tools and best practices to improve your personal, as well as the team's, efficiency and output.

In addition, we would like you to have:

Advanced knowledge in customer base/behavioural analysis
Advanced knowledge in business/financial analysis
Good knowledge of math/statistics
Good knowledge of agile methodology
Good knowledge of data science/advanced analytics/ai
Data management
Storytelling, written and verbal communication
Data visualization and presentation
What you may have worked with previously You have 3+ years of experience from management consulting, business/financial analysis, analytics/software development or similar and have a master degree in finance, statistics, mathematics, engineering or similar. Although it would be meriting, you don't need to have previous experience from banking however it is important to demonstrate successful track record of delivering high-profile projects.

Potential next steps in your career after this job This position provides excellent opportunities in leadership development within the cross-section of analytics/tech and business as well as improved understanding of underlying market and customer drivers. This can be leveraged later on in managerial roles or sales & marketing and/or product/service development or as project manager/product owner.

Why work with us? We are a highly skilled, dynamic, diverse and growing team of 30 people who take on challenges with a great deal of energy, passion and innovation. In our team we have a creative, open and transparent atmosphere. We believe in giving a lot of freedom paired with corresponding level of responsibility and accountability. We strive to achieve a good work/life balance and we are always open to new ideas and thoughts to help us to improve as a team.

 

 

We may begin the selection under the application period, so we welcome your application as soon as possible.

Nothing of interest for you – recommend the job to a friend!

We have made our choice regarding recruitment media and therefore kindly decline contact with ad sellers or sellers of other recruitment services. Visa mindre

Group Customer Value Management (CVM) is responsible for strengthening customer loyalty through proactive, relevant and tailored offers based on customer data. CVM will bridge the gap between customer expectations and our offerings.

Swedbank is the bank for the many. As an employer we favour inclusion, support workforce diversity and are leading in gender equality. We welcome all applicants regardless of gender, ethnicity, religion or other conviction, age, gender identity or expression, sexual preference, or disability. To find out more about Swedbank as an employer, visit swedbank.com/work-with-us

About the job You will be responsible for the management and continous improvements of Swedbank's Privacy Framework, i.e. the documentation, processes and principles for data protection and GDPR.

What you need to succeed We are looking for you who either has a law degree with senior knowledge and experience about GDPR and currently is working i.e. as a lawyer or DPO, Compliance. Or you who is a certified GDPR expert with senior experience. You have experience from a GDPR program. You also have professional ability for analysis and an excellent ability for drafting and describing legal issues in an understandable way for non experts both in text and orally. Your Swedish and English is fluent – both written and spoken.

What you may have worked with previously Privacy Lawyer, DPO, Compliance Officer, Specialist in a DPA
You have previously worked in legal or compliance or as a lawyer or GDPR expert or consultant.

Potential next steps in your career after this job DPO
Compliance Officer
Privacy Lawyer
Regulatory management roles


Why work with us? Group Privacy is a newly established function working with supporting Swedbank Group with data protection issues, in particular GDPR. When working with the framework, the legal experience is important since we are describing, analyzing and determining on legal issues for the Group in relation to GDPR.

When working with us your ability for legal analysis will therefore be challenged and improved as well as your ability to draft proper instructions, guidelines and principles. Further, you will be working in a small group of people in a friendly environment which encourages your own responsibility without leaving you on your own. You will also be part of developing a newly established group function in the bank.

 

We may begin the selection under the application period, so we welcome your application as soon as possible.

Nothing of interest for you – recommend the job to a friend!



We have made our choice regarding recruitment media and therefore kindly decline contact with ad sellers or sellers of other recruitment services. Visa mindre

Group Customer Value Management (CVM) is responsible for strengthening customer loyalty through proactive, relevant and tailored offers based on customer data. CVM will bridge the gap between customer expectations and our offerings.

Swedbank is the bank for the many. As an employer we favour inclusion, support workforce diversity and are leading in gender equality. We welcome all applicants regardless of gender, ethnicity, religion or other conviction, age, gender identity or expression, sexual preference, or disability. To find out more about Swedbank as an employer, visit swedbank.com/work-with-us

About the job Business area Group Customer Value Management (GCVM) is responsible for strengthening customer loyalty through proactive, relevant and tailored offers based on insights from customer behavior, propensity models, channel interactions and other data sources.

As part of Customer Value Communication Swedish Banking you will join us in transforming from working with ad-hoc one off campaigns towards a data driven approach connected to customer life event based journeys. As a Marketing Concept Manager you work with ensuring a customer insight driven approach to develop high relevant customer proposition (Campaigns and Next Best Actions) in an Omni-channel context.

Main responsibilities are;

Cooperate closely with colleagues and the team to describe customer life event journeys, corresponding customer needs, and suitable propositions, with focus on creation of proposition content.
Responsible for content creation via internal Copywriter and external content provider in all available channels based on context, timing/ behavior/preference/segment.
Ensure that relevance, sales and customer satisfaction targets on proposition level are achieved, and responsible to monitor and optimize according to set targets.
Finalize user case and secure documentation for production.
Responsible for final approval of propositions including proposition logic, measurement and success criteria's and marketing material.
Perform proposition ROI calculations
What you need to succeed You are passionate about customer and creating great customer experience. You understand what drives value for the specific customer and the business and you have the drive to make things happen.
We think that you have a background within CRM and marketing automation preferably within business-to-businees segment with a proven track record of creating right messages at the right time in the right channels. You are customer insight driven, have strong analytic skills as well as a creative mind. Adding on a prestige less and positive attitude, self-motivated and results-driven nature and a dedication to deliver high quality, then we certainly want to meet you.

Being fluent in Swedish and English, both written and oral is a must. Experience from marketing automation system and tools like QlikSense and Adobe analytics is an advantage.

What you may have worked with previously CRM Manager
CRM specialist
Marketing Automation Manager/Specialist
Digital Marketing Manager or similar preferably in BTB segment.
Why work with us? If you find it motivating to be in an environment where you are given a lot of responsibility, where the customer needs and business objectives are in focus and where we care and support each other, then come and work with us. Customer Value Communication Swedish Banking is in the centre of the bank´s transformation journey in strengthening customer relationships in digital era and you will have the opportunity to be part of it.

Why join us? Swedbank is the bank for the many. We're on a mission encouraging people to save for a better future to help people, businesses and society to grow through a healthy and sustainable economy. Working with us is about creating value for our customers, colleagues and society. We believe in a diverse and inclusive work place, and we want all our employees to feel valuable and have the prerequisites to perform at their very best. Inspiring and learning from each other is what move us forward. By working together, we make a difference! Join us in our journey and find out more about us at: swedbank.com/work-with-us

We may begin the selection under the application period, so we welcome your application as soon as possible.

Nothing of interest for you – recommend the job to a friend!

We have made our choice regarding recruitment media and therefore kindly decline contact with ad sellers or sellers of other recruitment services.

 

  Visa mindre

Group Customer Value Management (CVM) is responsible for strengthening customer loyalty through proactive, relevant and tailored offers based on customer data. CVM will bridge the gap between customer expectations and our offerings.

Swedbank is the bank for the many. As an employer we favour inclusion, support workforce diversity and are leading in gender equality. We welcome all applicants regardless of gender, ethnicity, religion or other conviction, age, gender identity or expression, sexual preference, or disability. To find out more about Swedbank as an employer, visit swedbank.com/work-with-us

About the job Kärnan is a part of Group Customer Value Management and the value stream Customer Data – Master Data Management. We search for a Developer that will work with development and maintenance in our master data systems. We offer you the possibility of an interesting and varying job. Kärnan, which is a generic term for our Master Data Systems, is an important base for many applications within Swedbank. Kärnan consist of several systems, e.g. the Party, Product, Agreement and Debiting systems. In the development you will participate in different initiatives and work with design specifications, interpretation of requirements and programming. In the maintenance you will monitor and solve upcoming problems. The main part of the systems is on the mainframe platform.

Your assignment comprises:

Contribute in all areas; analyze, design, develop, test, document and maintain services delivered by the team
Have, and continue to gain, good knowledge of the businesses in the team's area
Interest in participation together with business to develop new solutions
Ensure quality awareness and usability when designing, building and maintaining software
Collaborate with the Product Owner, business analyst and other roles to refine the product backlog
Participate in sprint planning; provide work estimates to deliver user stories for business and maintenance


What you need to succeed You have worked as a mainframe developer for at least 3-5 years and have good knowledge in design and programming. You are driven and solution oriented and you are a strong team player. You have/are:

Proven Mainframe, DB2 and Cobol coding skills
Experience from or interest in working in a scrum team and in an agile way of working
A strong team player and contribute to a good work environment
Open minded and willing to learn new things and ways of working
Good analytical and problem-solving skills
Self-driven, gives and takes responsibility
Excellent communications and interpersonal skills
Ability to work under pressure and meet deadlines
A relevant university degree or similar work experience


What you may have worked with previously Development, design and maintenance, in Mainframe


Potential next steps in your career after this job Developer in another area
Solution Architect
Scrum Master


Why work with me? – Lena Arvidsson My ambition as a leader is to create the best possible working-climate for my employees. For me it is important that everyone is motivated and have fun at work, and I will support you to develop and grow and take new steps in your career. As a leader I am energetic, positive and solution oriented. I have a strong urge to deliver and I expect my teams to be self-driven and work for Swedbank and the team's best.

I will be avaliable for questions about the position 5/7 and 12/8-18/8.

We want to inform you that the selection process will begin after the summer vacation, during week 34 the earliest.

Enjoy your summer!

 

Nothing of interest for you – recommend the job to a friend!

We have made our choice regarding recruitment media and therefore kindly decline contact with ad sellers or sellers of other recruitment services. Visa mindre

Group Customer Value Management (CVM) is responsible for strengthening customer loyalty through proactive, relevant and tailored offers based on customer data. CVM will bridge the gap between customer expectations and our offerings.

Swedbank is the bank for the many. As an employer we favour inclusion, support workforce diversity and are leading in gender equality. We welcome all applicants regardless of gender, ethnicity, religion or other conviction, age, gender identity or expression, sexual preference, or disability. To find out more about Swedbank as an employer, visit swedbank.com/work-with-us

About the job As member of the Analytics & AI team you in Swedbank, you will be part of a highly-prioritized, fast growing focus area within Swedbank Group tasked with driving sales, service and customer satisfaction as well as automation and operational efficiency through the usage of data, analytics and AI. As a Senior Data Scientist you have a central role in driving, executing and operationalizing analytical engagements, by leveraging machine learning and deep learning. Our portfolio of analytical services includes areas such as churn predictions, upsell/cross modelling, anomaly and fraud detection and time series predictions. You will also work closely with data engineers to support deployment of machine learning/deep learning models in data lake environment by applying latest DevOps technologies and best practices from agile SW development.

 

What you need to succeed You have a genuine interest in solving complex statistical problems, a structured approach towards data mining, a deep understanding of appropriate analytical algorithms and models and broad experience in leveraging relevant tools and methods. We expect you to have good knowledge in programming languages or high-level scripting such as Python and R as well as data operations and management in Spark. You master all aspects of descriptive, predictive and prescriptive analytics.

You are part of and contribute to building strong teams in a creative environment in combination with genuine interest in solving complex business challenges and a structured approach to apply innovative analytics tools and technologies together with your team.

As an individual you are a persistent problem solver with strong innovation drive and can-do attitude. You are comfortable with communicating the result of your work (both written and verbally in English) and enjoy collaborative work environment. You take pride in translating data driven insights into actions and decisions but also transform business vision and strategy to relevant analytical topics for development.

You are expected to be an expert in your field, and constantly keep up with trends and technologies; you seek and share analytical inspiration and best practices from both internal and external sources. You are expected to lead, assist and knowledge share with others in advanced analytics, and be able to work across the business with Group Business Intelligence and GCVM Data & Tools, with various subject matter experts and business analysts.

In the coming year, we focus on continue scaling up the development and operationalization of analytical insights and models especially with regards to deep learning and real-time streaming models.

 

Required competences Computer science/engineering fundamentals
ML/Deep Learning toolkit, supervised and unsupervised learning
Statistical modelling and optimization
Programming (Python, R, Scala or Java)
Data base search & management (incl. big data platforms, ODBC/JDBC, )
DevOps process and techniques/tools (e.g. CI/CD pipelines, Dockers/Kubernetes, Jenkins, Airflow)
Workload Management (incl. basic Spark Optimization & HIVE Partitioning concepts)
Linux based Systems & Shell Scripting
Streaming Analytics (e.g. Kafka and Flink)
Data visualization and storytelling
Agile development methodology
 

Meriting competences, skills and experience Computer perception technologies (vision, speech and text)
Deep learning technologies/frameworks such as Tensorflow, Keras, PyTorch
Reinforcement learning
Kaggler expert or master
Web technologies, micro-services and API development
 

What you may have worked with previously You have +4 years of experience from roles such as Sr Data Scientist, DevOps Engineer or SW backend Developer. You have a master/PHD degree in mathematics/statistics, applied physics or computer science. You don’t need to have previous experience from banking however it is important to demonstrate successful track record of delivering end-to-end machine learning and deep learning engagements.

 

Potential next steps in your career after this job This position provides excellent opportunities to gain better understanding of underlying market and customer drivers which can be leveraged later on in other managerial roles within Analytics & AI, sales & marketing roles and/or product/service development for private and corporate customers.

 

Why work with me/us We are a highly skilled, dynamic team with broad diversity who take on challenges with a great deal of energy, passion and innovation. In our team we have an open and transparent atmosphere. We believe in giving a lot of freedom paired with the corresponding level of responsibility and accountability We strive to achieve a good work/life balance and we are always open to new ideas and thoughts helping us improving as a team.

From November 28, 2018 Latvian Labour law requires that job ads include information about the salary level for the position. Therefore if you will be employed in Latvia, please note that salary offered for this position starts from 2250 EUR gross i.e. before taxes.

In Swedbank salary offer for the final candidate is determined based on the predefined salary ranges for the position, and depends on the level of competence and experience of the candidate. Salary is one part of the overall remuneration including variety of other benefits and many opportunities provided by Swedbank. Visa mindre